Sales Coordinator

Ashut Plastic Limited:

Title - Sales Coordinator

Department - Sales

Direct report - Sales Manager

Job Purpose - Presenting, promoting and selling products/services to our existing and prospective

Primary Responsibilities

• Present, promote and sell products/services for existing and prospective customers
• Perform cost-­benefit and needs analysis of existing/potential customers to meet their needs
• Capturing customer orders on time and accurately
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling and keep follow-ups.
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze customer accounts and track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and enhance customer experience.
• Continuously improve through feedback
• You should be able to handle customer query and serve the customer till he receives his goods, also after sales services.
• Constantly to be in touch with Supply chain team and production to get the order update and push more sales.
• Updating the customer on the orders and pitching for more orders.
• Keeping the track on LPO deadlines and concentrating on dispatching the goods on committed time lines.
• Taking care of customer complaints and closing them in timely manner.
• Taking care of documentation and credit notes, replacement and short supplies.
• Making Dispatch list and keeping a follow up on the deliveries, at the same time keeping customer informed about the same.
• Keeping note of customer call off’s, taking updates from Supply chain team and priority of dispatching orders as per the commitments.
• Perform any other duties allocated by the head of department.

Academic Qualifications

• A Bachelor’s degree or diploma / Degree in Sales and Marketing, or any Business related field.
• Computer literacy is a must.
• Experience in plastic industry is an added advantage.

Experience - 2+ years’ experience in a manufacturing sales environment.

Skills

• Fluent in both written and spoken communication.
• Very Customer service skills
• Ability to listen and execute instructions.
• Time management.
• Independent, and can work with minimum or without supervision