Sales Coordinator

Ashut Plastic Limited:

Title - Sales Coordinator

Department - Sales

Direct report - Sales Manager

Job Purpose - Presenting, promoting and selling products/services to our existing and prospective

Primary Responsibilities

·        Present, promote and sell products/services for existing and prospective customers

·       Perform cost-­benefit and needs analysis of existing/potential customers to meet their needs

·        Capturing customer orders on time and accurately

·        Establish, develop and maintain positive business and customer relationships

·        Reach out to customer leads through cold calling and keep follow-ups.

·        Expedite the resolution of customer problems and complaints to maximize satisfaction

·        Achieve agreed upon sales targets and outcomes within schedule

·        Coordinate sales effort with team members and other departments

·        Analyze customer accounts and track sales and status reports

·        Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

·        Keep abreast of best practices and enhance customer experience.

·        Continuously improve through feedback 

·        You should be able to handle customer query and serve the customer till he receives his goods, also after sales services.

·        Constantly to be in touch with Supply chain team and production to get the order update and push more sales.

·        Updating the customer on the orders and pitching for more orders.

·        Keeping the track on LPO deadlines and concentrating on dispatching the goods on committed time lines.

·        Taking care of customer complaints and closing them in timely manner.

·        Taking care of documentation and credit notes, replacement and short supplies.

·        Making Dispatch list and keeping a follow up on the deliveries, at the same time keeping customer informed about the same.

·         Keeping note of customer call off’s, taking updates from Supply chain team and priority of dispatching orders as per the commitments.

·        Perform any other duties allocated by the head of department.

Academic Qualifications

·       A Bachelor’s degree or diploma / Degree in Sales and Marketing, or any Business related field.

·        Computer literacy is a must.

·        Experience in plastic industry is an added advantage.

Experience - 2+ years’ experience in a manufacturing sales environment.

Skills

·       Fluent in both written and spoken communication.

·        Very Customer service skills

·        Ability to listen and execute instructions.

·        Time management.  

·        Independent, and can work with minimum or without supervision