Sales Administrator

Our client, in FMCG space seeks to hire an experienced Sales Administrator.

Location: Redhill, Kiambu

Duties and Responsibilities

• Order Processing and Management: Handle customer orders, ensuring timely and accurate processing of orders, tracking shipments, and managing any issues related to delivery.
• Sales Data Management: Maintain and update sales records, including invoices. Prepare sales reports and performance metrics for management review
• Customer Support: Serve as a point of contact for customers, answering queries related to product availability, pricing, order status, and resolving complaints or discrepancies.
• Sales Coordination: Liaise between the sales team and other departments like marketing, logistics, and finance to ensure sales processes run smoothly.
• Sales Analysis: Assist in tracking sales performance by analysing data and trends, identifying gaps, and suggesting improvements to increase sales efficiency and performance
• Compliance: Ensure that all sales activities comply with company policies and regulatory requirements, particularly in handling FMCG products.

Key Skills and Requirements

• A diploma or degree in business administration, sales, marketing, or a related field is often preferred.
• Previous experience in sales administration, customer service, or a similar administrative role, especially in the FMCG sector, is highly desirable.
• 2-3 years of experience in a similar role.
• Familiarity with order processing and sales support.
• Knowledge of Sales Processes: Understanding of sales cycles, inventory management, and order fulfilment, especially in a high-demand sector like FMCG.