Sales Representative – Eastleigh Market

About S&S

S&S is a vertically integrated textile solutions provider based in Ruiru, Kenya. We design, produce and distribute textile consumer solutions in Sub-Saharan Africa under our butterfly® and textile® brands. Our purpose is to Empower Africa's Potential and Authenticity. We are a team of purpose-driven individuals committed to proactive solutions that make customers feel valued and fulfilled.

The Opportunity

Eastleigh is a fast-moving, price-sensitive trading ecosystem requiring daily or near-daily presence. The representative must build trusted trader relationships, track pricing and import activity, identify stock gaps and lost sales quickly, protect cash and credit discipline, and escalate opportunities or threats without delay.

Territory focus: Eastleigh trading ecosystem only. Nairobi CBD, Gikomba and designated Key Accounts remain outside this role unless formally assigned.

Regional Mandate

• Maintain daily or near-daily physical market presence and strong visibility with priority traders.
• Map formal and informal trader networks, influencers, importers, wholesalers, distributors and high-volume retailers.
• Track competitor pricing, product movement, import activity, availability and customer switching signals.
• Capture stock gaps, lost-sales reasons and urgent demand signals, and communicate them quickly for action.
• Convert relationships and intelligence into revenue, new active customers, repeat orders and product spread.
• Protect cash, credit, pricing and payment discipline in a fast-moving environment.
• Escalate material price moves, competitor actions, stock risks, payment concerns and high-value opportunities immediately.

Core Responsibilities

1. Revenue Growth and Customer Acquisition

• Own the external sales cycle from prospecting and qualification through conversion, activation and commercial growth.
• Deliver agreed revenue, active-customer and repeat-customer outcomes.
• Maintain a visible, qualified pipeline and focus time on opportunities with credible value and conversion potential.

2. Customer Relationships and Market Presence

• Build trusted relationships with owners, decision-makers, influencers and trading partners.
• Maintain the field presence and visit rhythm required by the territory.
• Understand how customers make money and shape relevant value propositions that improve their business and S&S growth.

3. Market Intelligence Discipline

• Capture field intelligence every week, not only when requested.
• Track customers, competitors, pricing, availability, payment behaviour, route gaps, product gaps, lost sales and emerging opportunities.
• Convert observations into implications and recommended commercial actions.

4. Commercial Quality and Execution

• Grow revenue responsibly, protecting gross profit, pricing, payment and credit standards.
• Commercialise new products and improve range, variety and order frequency.
• Escalate material risks and opportunities quickly and maintain clean handovers to Customer Growth / Care for internal follow-through.

Monthly Accountability

• Revenue: deliver the agreed monthly revenue and gross profit plan for the territory, with clear visibility of gaps and recovery actions.
• New customers: acquire and activate new customers against the agreed territory target.
• Repeat customers: increase the number and value of customers placing repeat orders.
• Active customer spread: expand active coverage by town, corridor and customer segment, avoiding overdependence on a small number of accounts.
• Pipeline and conversion: maintain a qualified opportunity pipeline and report progress from mapping to activation, conversion and growth.
• Market intelligence: submit a weekly field intelligence update covering customer movements, competitor pricing and availability, route gaps, stock gaps, lost sales, emerging opportunities and recommended actions.
• Commercial discipline: maintain agreed payment, credit, pricing and escalation standards.

First 90-Day Proof Window

Performance will be reviewed in six two-week field cycles, followed by a final consolidation window to Day 90. Each cycle must produce evidence, not activity alone.

CycleRequired Proof / OutputDays 1-14Establish daily market rhythm, map priority blocks, traders, informal influencers, competitor sets and territory boundaries.Days 15-28Build a live trader and opportunity map; begin daily price, import, stock-gap and lost-sales reporting.Days 29-42Qualify priority customers, activate relationship pathways and identify quick-win revenue and range opportunities.Days 43-56Convert first opportunities, improve market visibility and test repeat-order cadence.Days 57-70Expand active trader spread, deepen priority relationships and tighten cash, credit and escalation discipline.Days 71-84Increase repeat customers, close product and stock gaps, and demonstrate responsive competitive execution.Days 85-90Present proof of revenue, trader relationships, active spread, repeat rhythm and a reliable Eastleigh intelligence system.

Key Deliverables

• Daily or near-daily market visibility and trusted trader relationships.
• Fast revenue growth, new active customers and repeat-order momentum.
• A current view of competitor pricing, import activity, availability, stock gaps and lost sales.
• A mapped informal network and clear relationship pathways to priority traders.
• Strong cash, credit and payment discipline with immediate escalation of risk.
• Strict adherence to the Eastleigh boundary and clean coordination with Nairobi CBD, Gikomba and Key Account owners.

What You Bring

• A tough, street-smart and fast-moving commercial operator.
• Comfortable with pressure, price sensitivity, quick decisions and direct negotiation.
• Highly visible, responsive and disciplined in escalation.
• Able to build trust without compromising company pricing, payment or credit standards.

Our Expectations

• Understand and passionately execute the Company's strategy.
• Be commercially focused and driven by customer growth.
• Spend meaningful time in the market and convert insight into action.
• Build relationships based on trust, integrity and consistent delivery.
• Work collaboratively with Customer Growth / Care and internal teams without transferring ownership of field growth.
• Be self-driven and accountable for revenue, relationships and intelligence in the assigned market.