IT Infrastructure, Support & Cybersecurity Lead

About S&S

Who We Are

S&S is a vertically integrated textile solutions provider based in Ruiru, Kenya. We design, manufacture, and distribute a broad range of textile solutions across Sub-Saharan Africa under our butterfly®, texStyle®, and Asili® brands.

For more information, visit our websites: corporate.spinners.co.ke and spinners.co.ke.

Our Purpose

We are committed to Empowering Africa’s Potential and Authenticity by providing exceptional textile solutions that make our customers feel valued and fulfilled. Our team comprises of purpose-driven, committed, and innovative individuals who place customer satisfaction at the centre of everything they do.

Role Details

Function: Operations

Reports to: Head of Operations

Direct Reports: IT Support Team

Core Responsibilities

IT Operations

• Design, implement, and jointly administer—with the Head of Operations—the company’s IT infrastructure, including servers, end-user devices, networks, security systems, and software.
• Ensure the infrastructure is scalable, secure, and optimized to support current and future business systems in alignment with company strategy.
• Maintain 100% uptime and data protection across all IT systems.
• Oversee IT service delivery in line with defined KPIs and SLAs.
• Provide user training to maximize system adoption, productivity, and resource optimization.

Team Development & Accountability

• Mentor and coach the IT Support Team.
• Set clear performance targets and deliverables, and hold the team accountable for high-quality IT service delivery.
• Identify and address team training and development needs to support continuous capability improvement.

Key Deliverables

IT Infrastructure Optimization

• Assess the IT environment and recommend infrastructure improvements for approval and implementation.
• Ensure IT systems deliver the required performance, scalability, and cost-efficiency.
• Maintain an accurate and up-to-date IT asset register.

Information Security & Business Continuity

• Design and implement a comprehensive Information Security & Cybersecurity Policy, subject to approval by the HOF.
• Develop and implement a Disaster Recovery & Business Continuity Plan, subject to approval by the HOF.
• Safeguard the confidentiality, integrity, and availability of IT systems, and ensure compliance with the Data Protection Act.

IT Support

• Develop and implement SLAs for IT Support.
• Continuously improve support service delivery in accordance with defined KPIs and SLAs.

Key Performance Indicators (KPIs)

• IT availability: Maintain ≥99.9% critical-system uptime monthly, excluding approved maintenance.
• Infrastructure efficiency: Reduce infrastructure cost per user by ≥1% quarterly while 100% of critical systems meet agreed performance and capacity thresholds.
• Security and compliance: Verify 100% of applicable information security controls quarterly; close 100% of high-risk findings within one month.
• Disaster recovery: Test recovery of 100% of critical systems monthly, achieving approved recovery time and recovery point objectives in 100% of tests.
• IT support: Resolve ≥95% of tickets within SLA monthly and achieve ≥90% user satisfaction quarterly.
• Proposed targets, subject to baseline validation and approval by the Head of Operations; to review monthly/quarterly where applicable and to refresh annually.

Key Decision-Making Areas

• Assess and implement new IT infrastructure solutions, subject to approval by the HOF.
• Identify team development opportunities and facilitate relevant training.
• Drive improvements in IT service delivery, security, and compliance, subject to approval by the HOF.

Key Skills & Competencies

• Network and systems administration
• Information security management
• Leadership, change management, and organizational capability
• Effective communication and stakeholder management
• Critical thinking and problem-solving
• Effective application of AI

Qualifications & Experience

• Bachelor’s degree in an IT-related field is required. Master’s degree in a relevant field would be an added advantage.
• At least three years’ experience in the design and management of enterprise IT infrastructure, IT service delivery, and an information security programme is required.
• Experience leading an IT support team is required.
• IT Service Management certification, such as ITIL, is required.
• Information security certification, such as CISSP, CISM, or CISA, is required.
• Networking certification, such as CCNA, is required.
• Experience in ERP administration is preferred.
• Experience in Microsoft 365 administration is preferred.
• Experience with cloud technologies, including IaaS, PaaS, and SaaS, is preferred.

Company Expectations

• Uphold and embody the S&S Core Values.
• Foster and strengthen the S&S Culture.
• Champion and implement the Company and Operations Function Strategy.
• Ensure the delivery of seamless, secure, and uninterrupted IT services.
• Continuously drive innovative and impactful technology solutions.