Officer I

Officer I-Administration

Job Purpose

Responsible for managing visitors and delivering exceptional customer service assistance as well as in charge of all source documents processed in the Bank’s operating system.

Key Role & Responsibilities

1. Greeting and welcoming guests as soon as they arrive.
2. Direct visitors to the appropriate person and office.
3. Answer, screen, and forward incoming phone calls.
4. Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures).
5. Receive, sort, and distribute daily mail/deliveries.
6. Maintain office security by following safety procedures and controlling access via the reception desk.
7. Perform other administrative duties as and when needed such as raising Quotations and LPO’s on M-Files, etc.

Key Performance Indicators:

• Gathering and communicating necessary information.
• Taking diligent notes of phone conversations or messages.
• Delivering messages promptly and clearly.
• Maintaining positive work relationships.
• Confidentiality.
• Quality serviceability to work neatly and accurately.
• Seamless service delivery.

Academic Requirements:

• Degree/Diploma in Business Administration or related field is desirable.

Experience:

• Minimum Two (2) years’ progressive working experience in front office.

Core Competencies:

• Proficiency in Microsoft Office Suite.
• Product Knowledge
• Customer Engagement
• Organizational Skills

Professional Competencies

• Excellent interpersonal skills.
• Team Player/Collaboration.
• Multitasking and time-management skills.

Technical Skills:

• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Customer Service attitude

Knowledge:

• Knowledge of the banking industry’s standards and general bank operations
• Understanding of general customer service procedures.
• Knowledge of office administration, record keeping, and reporting procedures.
• Understanding of confidentiality requirements and handling sensitive customer information.

The deadline for submission is 24th August 2026.