Warehouse Support Crew - Nairobi & Mombasa

Role Purpose

The Support Crew is responsible for assembling furniture, supporting store operations and ensuring products are delivered and displayed in excellent condition. The role plays a key part in maintaining efficiency in the warehouse and enhancing the overall customer experience.

Responsibilities

1. Furniture Assembly & Quality Control

• Assemble furniture accurately and efficiently in line with manufacturer guidelines, ensuring correct use of tools, proper fitting of components, and structural stability.
• Inspect all items for defects, damages, or missing parts before and after assembly or delivery, promptly reporting and escalating any issues identified.
• Verify that all completed products meet defined quality standards and are clean, functional, and presentation-ready prior to display or customer handover.

2. Warehouse & Inventory Support

• Assist in receiving, offloading, sorting, and organizing incoming stock, ensuring items are handled safely and stored in designated locations.
• Support periodic stock counts and reconciliations to maintain inventory accuracy and minimize discrepancies.
• Ensure proper labeling, categorization, and arrangement of stock to facilitate efficient identification, tracking, and retrieval.

3. Delivery & Loading Assistance

• Support the safe and efficient loading and offloading of furniture for deliveries, ensuring proper stacking, securing, and handling techniques are followed.
• Handle all products with care to prevent damages during movement, transportation, and delivery processes.
• Accompany delivery teams when required, assisting with offsite assembly, placement, and basic customer setup while maintaining professionalism.

4. Store Support & Merchandising

• Assist in setting up and arranging showroom displays in accordance with store layout plans, visual merchandising standards, and product guidelines.
• Regularly rearrange furniture and maintain showroom cleanliness, order, and visual appeal to enhance the customer experience.
• Support execution of promotional displays, seasonal changes, and in-store campaigns, ensuring timely and accurate implementation.

5. Health, Safety & Compliance

• Adhere strictly to workplace health and safety standards, including proper lifting techniques, use of protective equipment, and safe handling procedures.
• Operate tools and equipment responsibly, ensuring they are used correctly, well-maintained, and stored safely after use.
• Maintain a clean, organized, and hazard-free work environment in both warehouse and showroom areas at all times.